How we check a casino’s licence claims, and what we will not do

What a licence check is, and what it is not

A licence check answers a narrow question that matters a great deal to a Malaysian reader. Is the regulator named on this site real? Does it actually list this company? Does it cover the site being promoted to Malaysians? Because Malaysia licenses no online casinos, that foreign licence is the only accountability an operator can offer. Our guide to the Common Gaming Houses Act and its 2023 interpretation explains why it never makes playing lawful here.

It is not a test of games, payouts or customer service. We have not played at any site we cover, and we never describe anything as tested. Where we report an operator’s stated withdrawal times or bonus terms, we say that they are the operator’s own statements, and we give the date we read them.

The steps, in order

1. Record the claim. We copy the licence wording from the operator’s footer and terms. We note the regulator, number, company and domain, and the date we read them.
2. Read the register. We look up the company and number on the regulator’s own website, reached directly and not through the casino’s seal. The registers we use are listed in our step-by-step licence-checking guide.
3. Compare. We record whether the company, number, status and domain match. Any mismatch is reported as it stands, without interpretation.
4. Search the record. We look for documented enforcement, regulator notices, clone-site warnings and complaint patterns, and we date every source.
5. Write the verdict. Each review ends with one of three results: verified, claimed but not found, or no claim. There are no star ratings and no scores. A number would suggest a precision that desk research cannot honestly give.

Rules we keep on every page

• No links to operators. Malaysian law penalises inviting or soliciting people to game, and we do not want to send readers to a site we cannot vouch for^[1]. We name operator pages in our sources but do not link them.
• No rankings, no “best” lists. A ranked list of unlicensed-in-Malaysia sites would be a recommendation by another name.
• No offers. We do not reproduce sign-up deals as an incentive. If a review mentions bonus terms, it is to show the wagering conditions attached to them.
• No invented facts. If a licence number, date or company detail cannot be confirmed, the page says so.
• Legal reality first. Every review opens with the Malaysian legal position before any operator detail.

Dates, updates and corrections

Registers change without notice. Licences lapse, companies surrender them, and domains move. Every page shows the date its sources were checked, and every source in a page’s source list carries the date it was read. When we re-check a brand, we update the date and say what changed rather than quietly overwriting the old result.

If you find a source that contradicts something on this site, we want to see it. The about page explains who is behind the site and how it is run.

The limits of this method

Desk research has blind spots, and we would rather name them than hide them:

• A register entry shows what a regulator has recorded. It does not show how well that regulator supervises.
• Some registers are published as downloadable lists that the regulator itself says may not reflect current validity^[2].
• Complaint sites carry only the complaints people chose to post.
• Operators can change their footer or terms the day after we read them.

The date on each page is there so you can judge how much may have moved since.

Why every page carries a help line

Our readers include people who are already gambling and already worried, and the honest content of these reviews is often bad news. So every page carries an 18+ notice, a responsible-gambling line and a free helpline. Our guide to gambling support in Malaysia lists free services and practical blocking steps that work without any operator’s cooperation.